FAQs

 Reservation & Payment​

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When is my reservation confirmed?

Your reservation is confirmed once Thai motorhome rental has received full payment for your rental.
An invoice will be sent to you as soon as we receive your rental enquiry.

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Pricing & Discount

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Do we offer any discounts for long-term rentals?

Yes, we do

Long Trip Discount

Bookings 2 weeks or longer5%

Bookings 3 weeks or longer8%

Bookings 4 weeks or longer10%

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Cancellation Policy

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What is your cancellation policy?

More than 40 days before pick-up: 90% refund

40 to 30 days before pick-up: 75% refund

Less than 30 days before pick-up: 50% refund

Less than 15 days before pick-up: No refund

Do you recommend travel insurance?

Yes. We strongly recommend travel insurance that covers cancellations for peace of mind.

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Refundable Security Deposit

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Is there a deposit, and how does it work?

Yes. A THB 30,000 refundable security deposit is required before your Motorhome is delivered.

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How can I pay the refundable security deposit?

You can pay by:

• Bank transfer

• Credit card deposit

• Cash at the time of vehicle delivery

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When will my security deposit be refunded?

On your rental return date, after a full inspection confirming there is no damage or missing items, the security deposit will be returned to you.

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Operating Hours

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What days can I pick up or return a Motorhome?

Pick-up and return are available Everyday

Are you open everyday?

Yes.

What are the pick-up and drop-off windows?

• Pick-up:​ 15:00 – 18:00

• Drop-off:​ 09:00 – 12:00

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Driver Information

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Is there a fee for additional drivers?

No. Additional drivers are free of charge.

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What documents do drivers need to provide?

For all named drivers 25 years old and above, we require:

• Valid Thai or International driving licences held for a minimum of 5 years

• Passport copies for all guests

• A credit card (valid for at least 6 months) for the security deposit

Are all named drivers insured?

Yes. All named drivers are insured under the same terms of your rental agreement.

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Pick-Ups

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How do I arrange my collection time?

Just let us know your preferred pick-up time when booking. We will ensure your Motorhome is fully prepared.

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Where do I pick up and return the Motorhome?

All pick-ups and returns take place at the Thai Motorhome Rental base 15 Kilometers from Don Mueang International Airport.

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Is there a handover process?

Yes. Before you set off, we will walk you through a full handover and jointly inspect the vehicle so you feel confident and familiar with all features.

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Do you offer one-way rentals?

Not at the moment.
All vehicles must be returned to the same pick-up point.

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Returning Your Motorhome

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What should I do before returning the Motorhome?

Please:

1. Refuel with diesel before returning the vehicle.

   • A convenient Petrol stations is located near our base.

   • Only refuel at reputable stations such as Banchak,PT, PTT, Shell, or Caltex.

2. Return the vehicle no later than 12:00 hrs.

What if I don’t return the vehicle with a full tank?

A THB 4,000 refuelling service fee will be applied.

Why is returning by 12:00 important?

It allows us to prepare the Motorhome for the next guest and avoid delays to their adventure.

Late Returns & Early Drop-Offs

What happens if I return the Motorhome late?

A late return will incur THB 1,200 per hour.

If your delay causes the next booking to be cancelled, you will be charged the full cost of the affected reservation.

Are there exceptions for late returns?

Yes. If the delay is caused by:

• A breakdown, or

• An accident not caused by your actions,

If the immobilisation is due to:

• Reckless driving

• Gross negligence

• Careless behaviour

you may be liable for repair and recovery costs until the vehicle is safely returned.

Can I request a late drop-off?

Sometimes, yes.
 

If there are no bookings immediately after yours and you contact us in advance, we may allow a late return until 18:00, subject to:

• Written approval

• A THB 1,200 “late drop” fee

Can I return the Motorhome early?

Yes, but unused days are non-refundable.

Other Questions

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How many people can travel in the Motorhome?

Each Motorhome can carry a maximum of four people:

• Two in the truck cabin

• Two in the home cabin

All passengers have seatbelts, and they must be worn at all times, as required by law.

Can children travel in the Motorhome?

Our Motorhomes are not suitable for very young children.
If you're travelling with minors, you accept full responsibility for their safety and wellbeing throughout the journey.

Are pets allowed in the rental Motorhome?

Unfortunately, no.
Pets are not permitted, and bringing animals inside the Motorhome will result in:

• A penalty, and

• A deep-cleaning fee a THB 6,000

We absolutely understand how special it is to travel with pets, but for now, we kindly ask that you leave your furry friends at home. Pets are not permitted in our Motorhomes, and if this is not respected, a penalty and deep-cleaning fee a THB 6,000 will be applied.

How is the Motorhome prepared before my trip?

Every Motorhome is handed over with:

• A full tank of diesel

• Proper oil and coolant levels

• A full maintenance check

What should I do if I notice a mechanical issue on the road?

If anything feels unusual - strange sounds or a mechanical concern - please visit the nearest Toyota dealer garage.

• For major issues, a Toyota dealer is preferred.

• Keep all receipts, and we will reimburse you in full.

May I cook inside the Motorhome?

• No open flames inside the vehicle (strictly prohibited)

• A microwave is provided for heating food

How clean must I return the Motorhome?

We ask that you keep the Motorhome clean and tidy during your trip and return it in the same condition you received it.
If it’s not returned clean, an additional cleaning fee will be applied.

What should I do with grey & waste water before returning your Motorhome?

• Empty the grey water tank

• Empty the chemical toilet cassette (instructions provided)

• Petrol stations are often the easiest place for this

Is smoking allowed in the Motorhome?

No. Our Motorhome are strictly non-smoking.

• Smoking or vaping must be done outside the vehicle

• Cigarettes must be fully extinguished

Non-compliance may result in a THB 6,000+ penalty per situation.

Is Durian allowed in the Motorhome?

No. Durian is strictly not permitted inside the vehicle but we have provided the storage box outside the motorhome where you can put Durian in.
Non-compliance may result in a THB 6,000+ penalty per situation.

What equipment and utensils are included?

Your Motorhome comes equipped with:

• 1 × outdoor camping table

• 4 × camping chairs

• 1 × Dometic Portable fridge 10.5 liters  adjust temp from +10 Celcius to -18 Celcius

• Utensils and tableware

• Washing-up materials

• Back-up lighting

Together, we will check all equipment during pick-up and return.
All items must be returned in full and in good condition.

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Who is responsible for traffic fines and violations?

The named renter/driver is responsible for:

• All traffic fines

• Road regulation violations

If Thai Motorhome Rental receives a notice, we are required to forward your name and contact details to the authorities, who will issue the fine directly to you.

Is wild camping allowed in Thailand with the Motorhome?

For safety and legal reasons, wild camping is not permitted, including:

• Beaches

• Jungles

• Forests

• Waterfall

If you choose to ignore this rule, you will be held responsible for any legal or financial consequences that result.

What substances am I prohibited from consuming before driving?

You must not drive under the influence of:

• Alcohol

• Cannabis

• Narcotic substances

• Medication affecting alertness or reaction time

Doing so is illegal and will invalidate your insurance and rental agreement.

Which legal jurisdiction applies to my rental?

All legal matters or disputes fall under the jurisdiction of the Kingdom of Thailand.